customer-servicefinalThe Bank Customer Service Survey

Customer service is a priority in today’s banking industry. The Bank Customer Service Survey evaluates a candidate’s ability to provide great customer service in a retail job setting. About the test:

  1. Provides a job-relevant, valid evaluation of customer service
  2. Identifies applicants that are most and least likely to benefit from customer service training
  3. Gives a personal audit of their strengths and weaknesses
  4. Engages the new hires in the training with personalized feedback
  5. Provides suggestions based on strengths and weaknesses


The BCSS has two parts. The first evaluates their strengths and weaknesses with customers. The second provides a detailed customer service training program that’s customized to meet his or her specific needs.